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Carteja Support Logo Carteja User Guide

Reporting Products

Product Reporting

Section titled “Product Reporting”

Help keep the Carteja platform safe and reliable by reporting products that seem inappropriate, misleading, or break community guidelines.

How to Report a Product

Section titled “How to Report a Product”

  1. Access Product Details

    • Click on the product you wish to report
    • Navigate to the detailed product page

  2. Find Report Option

    • Look for the “Report/Flag” button on the product page
    • Click to open the reporting interface

  3. Select Report Type

    • Choose the category that best describes the issue:
      • Inappropriate content
      • Misleading information
      • Fake or counterfeit product
      • Incorrect pricing
      • Policy violation

  4. Provide Details

    • Describe the issue clearly in the text field
    • Include specific details about what makes the product problematic
    • Be factual and concise in your description

  5. Submit Report

    • Review your report for accuracy
    • Click “Submit” to send your report for review

Report Categories

Section titled “Report Categories”

Content Issues

  • Inappropriate images - Offensive or unsuitable photos
  • Misleading descriptions - False or exaggerated claims
  • Incorrect information - Wrong product details or specifications

Policy Violations

  • Prohibited items - Products not allowed on the platform
  • Fake products - Counterfeit or replica items
  • Price manipulation - Unrealistic or deceptive pricing

After Reporting

Section titled “After Reporting”

Review Process - Your report will be reviewed by the Carteja moderation team within 24-48 hours.

Follow-up - You may receive updates about the status of your report if action is taken.

Anonymous Reporting - All reports are handled confidentially to protect your privacy.

Community Guidelines

Section titled “Community Guidelines”

Your reports contribute to:

  • Product quality - Ensuring accurate product information
  • User safety - Protecting customers from misleading content
  • Platform integrity - Maintaining community standards
  • Trust building - Creating a reliable marketplace