Skip to content
Carteja Support Logo Carteja User Guide

Tracking Orders

Easily track your orders and manage your purchases through the Profile section.

TrackingOrders

Accessing Order Tracking

Section titled “Accessing Order Tracking”
  1. 👤 Click the Profile icon in the top navigation bar. 2. 📋 Select any order status tab to view orders in that category.

Order Status Categories

Section titled “Order Status Categories”

⏳ Pending / Preparing / Packed

View ongoing orders that are still being processed by the store.

Available Action: Cancel order (if not yet packed or shipped)

⏸️ Pending Cancellation

Shows orders where cancellation requests have been submitted and are awaiting store approval.

Available Action: Track cancellation request status

📦 For Pickup

Your order is ready and waiting to be collected from the store.

Available Action: Mark as “Collected” once received

✅ Completed

Displays all successfully fulfilled orders from your purchase history.

Available Action: Rate products and share feedback

Managing Your Orders

Section titled “Managing Your Orders”

Canceling Orders

Section titled “Canceling Orders”
  • Only available for orders in Pending, Preparing, or Packed status
  • Cancellation requests require store approval
  • Track your cancellation status in the “Pending Cancellation” tab

Pickup Confirmation

Section titled “Pickup Confirmation”
  • When your order status shows For Pickup, visit the store to collect your items
  • Mark the order as Collected after receiving your purchase

Rating Completed Orders

Section titled “Rating Completed Orders”
  • Share your experience by rating products in completed orders
  • Your feedback helps other customers and improves store services