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Tracking Orders

Easily track your orders and manage your purchases through the Profile section.

TrackingOrders

  1. 👤 Click the Profile icon in the top navigation bar. 2. 📋 Select any order status tab to view orders in that category.

⏳ Pending / Preparing / Packed

View ongoing orders that are still being processed by the store.

Available Action: Cancel order (if not yet packed or shipped)

⏸️ Pending Cancellation

Shows orders where cancellation requests have been submitted and are awaiting store approval.

Available Action: Track cancellation request status

📦 For Pickup

Your order is ready and waiting to be collected from the store.

Available Action: Mark as “Collected” once received

✅ Completed

Displays all successfully fulfilled orders from your purchase history.

Available Action: Rate products and share feedback

  • Only available for orders in Pending, Preparing, or Packed status
  • Cancellation requests require store approval
  • Track your cancellation status in the “Pending Cancellation” tab
  • When your order status shows For Pickup, visit the store to collect your items
  • Mark the order as Collected after receiving your purchase
  • Share your experience by rating products in completed orders
  • Your feedback helps other customers and improves store services