Mobile Platform Troubleshooting
Account Setup Issues
Section titled “Account Setup Issues”Common Problems
Section titled “Common Problems”- Missing Shop Photos
- Invalid Shop Handle
- Pin Location not set
- Invalid or Incomplete Documents
Solutions
Section titled “Solutions”- Ensure all required fields and images are uploaded.
- Use only letters, numbers, and underscores for the shop handle.
- Select a valid pin location on the map.
- Re-upload valid documents if files are corrupted or incomplete.
Navigating the Mobile App
Section titled “Navigating the Mobile App”Common Problems
Section titled “Common Problems”- Tabs not switching properly
- Footer navigation bar disappears
- Screen gets stuck after login
- Icons or buttons not responding on tap
Solutions
Section titled “Solutions”- Close and reopen the app.
- Check for updates and reinstall the app if necessary.
- Clear app cache in your device settings.
- Ensure you have a stable internet connection.
PIN Setup Problems
Section titled “PIN Setup Problems”Common Problems
Section titled “Common Problems”- Entered wrong account password during setup
- PINs didn’t match
- Forgot your PIN
- Can’t find Shop Security in the settings
Solutions
Section titled “Solutions”- Confirm your account password before setting a PIN.
- Ensure both PIN entries match.
- Use the Forgot PIN option if available.
- Navigate to Account Settings → Shop Security to find the PIN setup.
Updating Shop Details
Section titled “Updating Shop Details”Common Problems
Section titled “Common Problems”- Shop photo does not upload or shows a broken image
- Updated shop name, handle, or contact info does not save
- Map pin fails to update or shows the wrong location
- Error occurs when saving the new address details
Solutions
Section titled “Solutions”- Check file size and format when uploading images.
- Ensure all fields are valid before saving changes.
- Reposition the map pin and try again.
- Restart the app and retry saving.
Product Management Problems
Section titled “Product Management Problems”Common Problems
Section titled “Common Problems”- Product image fails to upload
- Changes to product details do not save
- Error when trying to delete a product
- Product status (activate/deactivate) not updating
Solutions
Section titled “Solutions”- Verify image file size and format.
- Refresh the page or restart the app after editing.
- Ensure you have internet connection when making changes.
- Retry the action after re-logging in.
Order Management Issues
Section titled “Order Management Issues”Common Problems
Section titled “Common Problems”- Orders not updating to the next status
- Cannot approve or reject cancellation requests
- Refund request actions not saving
- Orders stuck in the wrong tab
Solutions
Section titled “Solutions”- Refresh the orders page to see updated statuses.
- Try performing the action again after a page reload.
- Ensure stable internet before confirming actions.
- If the issue persists, contact support.
POS System Management
Section titled “POS System Management”Common Problems
Section titled “Common Problems”- Transaction not saving after checkout
- Edited details not updating correctly
- Admin PIN not being accepted
- Cart items not appearing during checkout
Solutions
Section titled “Solutions”- Ensure your Admin PIN is correct.
- Verify internet connectivity before finalizing transactions.
- Restart the app if cart items fail to load.
- If the issue persists, contact technical support.