Web Platform Troubleshooting
Account Setup Issues
Section titled “Account Setup Issues”Common Problems
Section titled “Common Problems”- Email verification not received
- Unable to upload shop documents
- Shop handle already taken
- Business pin location not saving
Solutions
Section titled “Solutions”- Check your spam/junk folder for the verification email.
- Use smaller file sizes and correct formats for document uploads.
- Try a different shop handle.
- Refresh the page after setting the business pin location, then save again.
Navigating the Web Platform
Section titled “Navigating the Web Platform”Common Problems
Section titled “Common Problems”- Shop performance data not loading
- To-Do section showing incorrect counts
- Notifications not appearing in real-time
- Cannot switch between shop and buyer view
Solutions
Section titled “Solutions”- Refresh the dashboard page to load updated data.
- Clear your browser cache and log in again if counts seem incorrect.
- Wait a few seconds as notifications may take time to appear.
- If switching views fails, try logging out and logging back in.
Setting Up the Admin PIN
Section titled “Setting Up the Admin PIN”Common Problems (when using mobile)
Section titled “Common Problems (when using mobile)”- Entered wrong account password during setup
- PINs didn’t match
- Forgot your PIN
- Can’t find Shop Security in the settings
Solutions
Section titled “Solutions”- Confirm your account password before setting a PIN.
- Ensure both PIN entries match.
- Use the Forgot PIN option if available.
- Navigate to Account Settings → Shop Security to find the PIN setup.
Product Management
Section titled “Product Management”Common Problems
Section titled “Common Problems”- Product image fails to upload
- Changes to product details do not save
- Error when deleting a product
- Product status not updating correctly
Solutions
Section titled “Solutions”- Verify that the image format and size meet the requirements.
- Refresh the page before retrying edits.
- Ensure a stable internet connection when saving changes.
- If status updates fail, log out and log back in.
Order Management
Section titled “Order Management”Common Problems
Section titled “Common Problems”- Orders not moving to the next stage
- Unable to approve or reject cancellations
- Refund actions not working on the web version
- Orders not displaying in the correct status tab
Solutions
Section titled “Solutions”- Refresh the orders page to see updated statuses.
- Try using a different browser if actions do not respond.
- Clear your browser cache and re-login to refresh your session.
- If errors persist, report the issue to support.
POS System Management
Section titled “POS System Management”Common Problems
Section titled “Common Problems”- Products not showing in search
- Transactions not saving after checkout
- Admin PIN not being accepted
- Edited changes not updating
Solutions
Section titled “Solutions”- Ensure your product list is published and active.
- Confirm a stable internet connection during checkout.
- Use the mobile app if the PIN fails on web checkout.
- Reload the page before trying to edit again.
Activity Log
Section titled “Activity Log”Common Problems
Section titled “Common Problems”- Activity log not updating in real-time
- Missing entries for certain actions
- Unable to identify which user made a change
Solutions
Section titled “Solutions”- Refresh the page to load recent entries.
- Wait a few seconds as updates may take time to reflect.
- Ensure users are logged in with correct credentials for proper tracking.